Q&A. First … Subscribers Enrolled on or after September 12th pay $7, $9 or $11 per month (dependent on non-subsidized new retail device value at the time of enrollment), with Repair Processing Fees of $79, and Replacement Processing Fees ranging from $99 to $249. Dont waste your money. In … We’re backed by two A-rated insurers and have an 80% customer approval rating. Waste of Money. Lots! Don't use!! When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. The insurance company informed me that the replacement phone had already been sent out. You may cancel your plan subscription at any time. I have Brightstar Mobile Phone… I have Brightstar Mobile Phone insurance free through my bank, I recently lost my phone and found filling out the claim form quick and easy and best of all I had a replacement phone … The Device Protection Plan provides coverage for accidental damage and malfunction (after the manufacturer's warranty expires). After that waiting period you may file a claim online or by calling Brightstar. Please note that your device must be fully operational at the time of program activation in order to enroll. Extremely fair and honest small shop but beats dealership in price and integrity." Horrible service all around. They’ll help you change or cancel your coverage. [email protected]***.com. PLEASE READ THE THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED. If the phone is unrepairable, you could be given the option of a replacement device. The service contract is provided by The Mobile Shop and is administered by Brightstar Device Protection Ltd. Log on to My Plan and select Update Profile. Simply sign up when you buy your new device and your coverage will start immediately. You’re also covered for up to $2400.00 When the service request is complete, repair partners and the method of repair in the area will be presented. If the exact make and model is not available, your replacement will be of like kind and quality. Lack of phone recycling leads to metal shortage … If your device was accidentally damaged and your service request is approved, you’ll need to ship Brightstar Device Protection your broken device. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. Existing Service RequestNew Service RequestBillingNew CoverageProblem Creating AccountUnable To Change HandsetOther When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. We’re backed by two A-rated insurers and have an 80% customer approval rating. If you choose to replace the device, you must retrieve the device from the repair vendor and contact Brightstar. Each Service Request is subject to a maximum value of $1,600.00. Enrolling in the Videotron Mobile Device Protection Program is easy! Scammers!!!! per service request. You are required to pay a service replacement or repair fee for each approved service request. Money Hungry. View more about costs. This program may change or be modified during your term. Call (972) 464-9145 today! Call the Brightstar Device Protection Customer Care Center at +1-844-376-7726 Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET. Our replacement phones … Oct 24, 2019 Jes L of Etobicoke, Canada. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. Yes. Simply sign up when you buy your new phone or device and your protection starts immediately. 0. Your replacement device also comes with a 90 day warranty. Brightstar Device Protection Cell Phone Replacement reviews: Unbelievable. I found Brightstar's comprehensive plans as the company provides both replacement and repair options, so your phone is safe if there is damage and a repair … The email I rececived did state it was shipped but had the device listed as the Htc one a9, as that was the phone that the insurance was purchased for. This charge will display as Device Protection. The Brightstar Freedom mobile protection plan does not send you a phone 1st. Brightstar Device Protection P.O. A proud subsidiary of Brightstar Corp. since 2011, Brightstar Device Protection, provides phone and device protection programs for millions of subscribers around the globe. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. The Program is a replacement service provided to the customers of The Mobile Shop. Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, Labrador or Saskatchewan, Service Contract for customers enrolled on or after March 26, 2020, Service Contract for customers enrolled between October 16, 2019 and March 26, 2020, Service Contract for customers enrolled prior to October 16, 2019, Insurance Certificate for customers enrolled on or after March 26 2020, Insurance Certificate for customers enrolled between October 16, 2019 and March 26, 2020, Insurance Certificate for customers enrolled prior to October 16, 2019, Program Guide for customers enrolled on or after March 26, 2020, Program Guide for customers enrolled between October 16, 2019 and March 26, 2020, Program Guide for customers enrolled prior to October 16, 2019, Relative à la déclaration solennelle de demande de service, Relative à la déclaration solennelle de demande de service FAQ, @Copyright 2020 by Brightstar Device Protection. iPhone Users: Avoid a locked device fee by disabling your Find My iPhone app and removing the device from your iTunes account. 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